TERMS & CONDITIONS
TERMS & CONDITIONS
Air Canada Altitude is a customer recognition program operated by Air Canada.
There are five status levels within Air Canada Altitude – Altitude Prestige 25K, Altitude Elite 35K, Altitude Elite 50K, Altitude Elite 75K and Altitude Super Elite 100K. Qualification for Air Canada Altitude status is based on the number of eligible flight activities (defined as Altitude Qualifying Miles or Altitude Qualifying Segments) between January 1 and December 31 of the previous calendar year. For instance, 2014 Altitude status is determined based on flight activities between January 1 and December 31, 2013. Members who reach a status level during the qualification year prior to October 15 may be eligible for early recognition at a higher Altitude status. Full details on qualification are available here.
Air Canada Altitude status is a privilege, which can be revoked by Air Canada at its discretion. Any act or omission by the Air Canada Altitude member or anyone acting on his/her behalf which is detrimental to Air Canada or any one of its partners in Air Canada Altitude, may result in any or all of the following: revocation of membership, prohibition of membership for a number of years regardless of flying activity, revocation of mileage accumulation as part of Air Canada Altitude, without prejudice to any other rights or recourses of Air Canada, including but not limited to the right to recover damages. Air Canada Altitude status and its associated privileges have no monetary value.
Air Canada will not be responsible for mail correspondence lost or delayed, or otherwise shall be under no obligation to continue Air Canada Altitude, or to provide any notice of its termination. Air Canada reserves the right to terminate Air Canada Altitude at any time.
Air Canada assumes no liability toward members for anything, including but not limited to, for the cessation of airline partnerships, changes to program benefits & policies, adjustments to mileage accumulation or redemption eligibility, availability of redemption or upgrade seats, definition of and/or revisions to the Air Canada Altitude qualification period or benefit year for status recognition, or access to airport lounges.
Air Canada Altitude members must also be Aeroplan® members in good standing. They may enroll individually, only once, in their full legal name. Air Canada Altitude membership is solely for the benefit of the individual who has been granted Altitude privileges, and cannot be shared. Air Canada will track eligible flight activities in order to qualify certain travelers as Air Canada Altitude members when they reach applicable qualification thresholds. To that end, it is the responsibility of the member to provide their Aeroplan Number at time of booking or check-in, and to ensure proper mileage crediting for eligible flights.
eUpgrade Credits awarded as part of Air Canada Altitude membership are subject to the terms and conditions of the eUpgrade Program, which can be reviewed at aircanada.com/eupgrades. Access to the Air Canada Maple Leaf Lounge as part of Air Canada Altitude membership is subject to the terms and conditions of the Maple Leaf Lounges, which can be reviewed at aircanada.com/lounge.
Air Canada Altitude shall be governed by the laws of Ontario and the laws of Canada applicable therein, without giving effect to their conflict of laws principles. Air Canada Altitude members expressly consent to the exclusive forum, jurisdiction, and venue of the courts of Ontario and/or the Federal Court of Canada in Ontario, or any other judicial district or jurisdiction as Air Canada may determine in any and all actions, disputes, or controversies relating hereto. Any disputes regarding Air Canada Altitude or in any way arising out of Air Canada Altitude membership shall be submitted to the courts of Ontario whose courts shall have exclusive jurisdiction to hear such disputes, irrespective of conflict of law provisions.
Air Canada will be the final authority as to the interpretation of these terms and conditions.
® Aeroplan is a registered trademark of Aimia Canada Inc.