Air Canada understands the importance of protecting the personal information of its customers and employees. To earn and maintain your trust we have designed our policy to meet or exceed the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) and the ten principles set forth in the Canadian National Standard for the Protection of Personal Information. In addition, we are constantly looking for new and better ways to secure your personal information and to ensure that it is used in a responsible and respectful manner.

To review Air Canada’s most up to date privacy policy, click here .

If you have questions or complaints regarding our privacy policy or practices, you should first contact Air Canada's Privacy Office as follows:

Air Canada Privacy Office
Air Canada Centre
Law Branch ZIP YUL 1276
7373 Cote Vertu West
St. Laurent, Quebec H4Y 1H4
Telephone: (514) 422-6020
Facsimile: (514) 422-2641

Air Canada has a Privacy Office that is responsible for ensuring compliance with the requirements of PIPEDA. Should you have any questions regarding this policy or concerns with respect to Air Canada's compliance with the requirements of PIPEDA, you may contact the Air Canada Privacy Office at the above address.

Challenging Compliance
If you have any concerns regarding Air Canada's compliance with the 10 principles of the PIPEDA you may address those concerns to the Air Canada Privacy Office at the address provided above. Complaints concerning Air Canada's compliance with PIPEDA are taken seriously and all complaints are investigated.