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For many of you, travel plans have been disrupted by COVID-19 just as our business has been impacted. We're watching the situation very closely and, as travel patterns unfold over the coming months, we will be taking into account that COVID-19 may affect the amount you normally travel and you can count on us to recognize this unusual situation. Your loyalty is important as external developments impact our business, and since we know that loyalty goes both ways, rest assured that we'll do right by our customers with policy changes and special offers.
When will you announce what changes you'll make?
Right now, our focus is on providing a safe and comfortable journey for customers and employees. As we adapt our business in response to COVID-19, we are analyzing the impact on the travel patterns of our customers. Once we understand the effects on customer preferences and corporate travel policies, we'll be in a better position to share how best to do right by our customers and keep rewarding the continued loyalty of our Aeroplan and Altitude members.
For all other information, including route suspensions and preventative measures, please visit Air Canada COVID-19 Updates.
Air Canada offers a competitive and industry-leading recognition program to frequent flyers that achieve status with the airline. Similar to other airlines, Altitude Prestige 25K and Elite 35K members can enjoy priority boarding, priority seat selection, eUpgrade credits and Star Alliance Silver recognition. Additionally, Altitude Elite 35K members can also look forward to complimentary access to select Maple Leaf Lounges.
Altitude Elite 50K and Elite 75K can further enjoy upgrades to international destinations, through an eUpgrade program that is unmatched at this level across other major global carriers.
Altitude Super Elite 100K members may also enjoy our exclusive Concierge service, access to Aeroplan Flight Reward seats with no mileage premium. Altitude Elite 50K, Elite 75K and Super Elite 100K members can further enhance their travel with Star Alliance Gold recognition.
The culmination of these privileges, in addition to accelerated earning of Bonus Aeroplan Miles on eligible flight activities and Aeroplan Flight Rewards seats at designated status levels, reflect Air Canada’s dedication to delivering a highly competitive set of rewards for their most valued flyers.
Frequent flyers who travel more than One Million Miles with Air Canada are entitled to special recognition when they reach this impressive milestone. This is our way of thanking travelers like you, for your loyalty.
To learn about your balance, and to discover how many eligible miles that you’ve travelled, you can login to the Altitude website and check your dashboard or you may contact Aeroplan.
Note that only Altitude Qualifying Miles earned on flights operated by Air Canada, Air Canada Express (including its predecessors, such as Jazz) and Air Canada Rouge (since 1988) are included in this total. Flights operated by other airline partners, including the Star Alliance member airlines, as well as promotional AQM, do not apply.
You can reach Air Canada Altitude status based on the number of Altitude Qualifying Miles or Altitude Qualifying Segments earned on eligible flights operated by Air Canada, Air Canada Express, Air Canada Rouge and the Star Alliance member airlines between January 1 and December 31, 2019. Note that you will also need to complete the Altitude Qualifying Dollars (AQD) requirement. All 2020 Air Canada Altitude statuses will be updated by March 01, 2020. Following the conclusion of the qualification period, your status will be valid for the next benefit year after you have been invited to choose your Select Privileges.
With the launch of Air Canada Altitude, we changed how we refer to Air Canada Status Miles and Air Canada Status Segments. Now they are known as Altitude Qualifying Miles (AQM) and Altitude Qualifying Segments (AQS), respectively.
Note that Altitude Qualifying Miles, like Air Canada Status Miles before them, are also Aeroplan Miles, which can be redeemed for Aeroplan Rewards.
You may recall that in January 2019, Air Canada acquired Aeroplan as part of its efforts to deliver a best-in-class loyalty program to you. Next year, Aeroplan will improve with new benefits and status qualification options, in addition to more flexible reward ticket and refund features that we've already introduced. Stay tuned for further updates and details of what's to come in 2020.